Shipping & Returns

We love what we do, and we want you to love it too! If you're not satisfied with your purchase, we offer a 30 Day Money Back Guarantee on items purchased directly from our online store, so you have zero risk when shopping with The Quick Flick.

Returns Policy

• Within 30 days of receipt, you may be eligible to return your product for a refund (excludes the price of shipping).
• Once we have approved the 30 Day Money Back Guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. The return shipping costs will need to be covered by the customer and is non-refundable.
• If a single product from a bundle is returned, only the cost of that individual product will be refunded. Additionally, any free gift received with the purchase must be returned to The Quick Flick if the associated item or bundle is returned.
• Once we have received and validated your returned products, your refund will be processed and applied to your original payment method and may take 1-2 weeks to appear on your statement depending on your financial institution.
• To ensure your return reaches us, we recommend using a shipping service with tracking or purchasing shipping insurance. We can't process refunds for items that are lost or not delivered to us.
• Any damaged or faulty products will be replaced when reported within 14 days of receiving.

Please contact us here to start your return.

We offer two packaging options. By default, orders are shipped in our sustainable, oxo-biodegradable satchels that degrade in landfill without releasing methane during degradation. If your order is for a gift, you can choose to upgrade to a gift  box for $5. We’ll beautifully pack your order in our signature gift box, then place it into a mailing box for protection. We do not include packing slips or invoices with any orders in an attempt to reduce waste.

International orders may be charged import duties & taxes by your local customs agency. Every country has its own rates and fees, so we recommend checking those relevant to your shipping destination prior to finalising your order. Unfortunately, you cannot cancel or refund your order due to taxes or duty charges once it has been placed.

Below are some helpful websites for you to find those relevant to you: 

• Canada: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
• EU: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
• UK: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

If you decide to not pay the import taxes or duties on your order and reject the parcel, unfortunately we are not able to refund you for your order.

Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.

Damages
Please note The Quick Flick is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Lost or Stolen Packages
The Quick Flick is not responsible for lost or stolen packages. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier to file a claim.