Our warehouse is now open and fulfilling our customer’s orders during the Coronavirus pandemic.
In order to remain open and to ensure the wellbeing of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer postal collections, limited domestic and international flights and increased volumes as more people are now shopping online.
Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.
SHIPPING TIMES & COSTS
All shipments include a tracking number so you can follow your orders journey from us to you.
USA & CANADA
Shipping is free for all orders over $75USD and an $10 flat fee for orders under $75USD. Please allow up to 8 days for delivery.
REST OF WORLD
Shipping is free for all orders over $75USD and an $10 flat fee for orders under $75USD. Please allow 21-45 business days for delivery due to COVID-19 delays. Some shipments may experience delays when passing through customs. Please keep this in mind when calculating shipping times.
* Please note: Shipping times are an estimate only.
RETURNS AND EXCHANGES
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
NOTE: Shipping times act as estimates. Shipping fees on exchanges are to be covered by you, or the recipient.