FAQ

COVID-19

Our warehouse is now open and fulfilling our customer’s orders during the Coronavirus pandemic. 

In order to remain open and to ensure the wellbeing of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer postal collections, limited domestic and international flights and increased volumes as more people are now shopping online. 

Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.

All shipments include a tracking number so you can follow your orders journey from us to you.

SHIPPING COSTS AND TIMES

All shipments include a tracking number so you can follow your orders journey from us to you. 

USA & CANADA
Shipping is free for all orders over $75USD and an $10 flat fee for orders under $75USD. Please allow up to 8 business days for delivery. 

REST OF WORLD
Shipping is free for all orders over $75USD and an $10 flat fee for orders under $75USD. Please allow 21-45 business days for delivery. Some shipments may experience delays when passing through customs. Please keep this in mind when calculating shipping times.

* Please note: Shipping times are an estimate only.

WHICH QUICK FLICK SIZE IS RIGHT FOR ME?

The Quick Flick was developed to work for all eye types and sizes. Please refer to our size chart here

If you are still unsure of which QF size you should purchase, simply get in touch at hello@thequickflick.com.au with a photograph of a desired winged eyeliner look and we will recommend an appropriate size.

CAN I EXCHANGE OR GET A REFUND ON MY PURCHASE?

We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.

CAN I CANCEL MY ORDER OR CHANGE MY ADDRESS?

Once an order is placed, we are unable to cancel, change or update the details of your order as our warehouse uses automatic systems that can not be stopped once an order is placed. This is to ensure orders are dispatched in a timely manner.

ARE INGREDIENTS VEGAN AND CRUELTY FREE?

The Quick Flick is vegan, cruelty free and PETA approved. We are also non toxin and palm oil free too.

I’VE HAD AN ALLERGIC REACTION, WHAT NOW?

In the unlikely event you react to one of our products that you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to our customer services team. To process an allergy return, the product must be less than 20% used, and a photo of the reaction must be provided in order for the return to be processed. An allergy/irritation return cannot be processed without this information and if this cannot be provided we will be unable to accept the return. We are unable to cover postage costs in the event of an allergic reaction.

MY ORDER IS BEING RETURNED, HELP!

On the rare occasion, some packages are returned to The Quick Flick HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Unfortunately shipping costs are non-refundable. Store credits are valid for 12 months from their issue date.

HOW DO I REMOVE MY QUICK FLICK?

For easy removal of The Quick Flick, we suggest using our Flick Off Makeup Remover. Flick Off! is optimised for targeted application on eyes, and designed to remove even the most long wearing of makeup (including The Quick Flick of course!). Flick Off is formulated with refreshing plant extracts to condition and soothe, leaving skin feeling soft and fresh after use. It is Peta approved vegan and cruelty free, non toxic and safe for lash extensions too!

PRICE GUARANTEE

Unfortunately we do not offer a price guarantee on our orders. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

HOW CAN I PAY FOR MY ORDER?

We accept credit/debit cards including American Express, MasterCard, and Visa, PayPal, AfterPay, Apple Pay, Google Pay and Shopify Pay.

MY ORDERS BEEN LOST IN TRANSIT, HELP!

Please get in touch with your order details at hello@thequickflick.com.au. Unfortunately we are not liable for orders that have been scanned as delivered.

WHAT CUSTOM FEES DO I PAY?

The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.